Refund policy
Returns & Refunds
We Want You to Feel Right in Your Fan Fits Jacket
We know buying a jacket online is different from trying one on in a store. That's why we give you 30 days from the date you receive your order to decide whether your jacket is right for you.
If your jacket doesn't fit, arrives damaged, is different from what you ordered, or there is another genuine issue with your order, we're here to help.
Our goal is simple: make buying a jacket from Fan Fits feel straightforward and worry-free.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a standard return, the jacket must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be free from stains, marks, alterations, washing or damage caused after delivery
- Be returned with its original packaging where reasonably possible
- Include your order number or proof of purchase
We recommend trying your jacket on indoors and over a light layer before removing the tags or wearing it outside.
When Can I Return My Jacket?
We accept returns for genuine reasons including:
Wrong Size or Fit
If you are dissatisfied with your delivered product or experience any issues, please contact us, and we will help you initiate a return. Please ensure your return request is submitted within 10 days of delivery. Unfortunately, we cannot accept returns requested after the 10-day return period has expired.
Changed Your Mind
If you receive the jacket and decide it isn't the right style, color or fit for you, you may return it within the 30-day return period, provided it is unworn, unused and in its original condition.
Damaged or Defective Item
If your jacket arrives damaged or has a manufacturing defect, please contact us as soon as possible.
We'll review the issue and, where the problem is confirmed, we'll arrange an appropriate solution such as a replacement, exchange or full refund.
Wrong Item Received
If we sent you the wrong jacket, size, color or product, please contact us and we'll make it right.
Damaged or Incorrect Orders
Please inspect your jacket when it arrives.
For visible damage or an incorrect item, contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the jacket and packaging
- Photographs showing the product tag/label where applicable
This helps us resolve the issue quickly.
Don't worry if you discover a genuine manufacturing problem after 48 hours. Contact us as soon as you notice it and we'll review the issue.
How to Start a Return
Starting a return is simple.
Email us at: info@fanfitsltd.com
Please include:
Order Number:
Name:
Reason for Return:
Photos (if applicable):
Our customer service team will review your request and provide the return instructions.
Please do not send an item back before your return has been approved and return instructions have been provided.
Return Shipping
For returns due to size, fit, change of mind, style or preference, the customer is responsible for the return shipping cost.
For items that arrive:
- Damaged
- Defective
- Incorrect
- Significantly different from what was ordered
Fan Fits will cover the appropriate return shipping cost, subject to our review of the issue.
For international customers, please contact us before sending a return so we can provide the correct return instructions.
Exchanges
If you need a different size or, where available, another product, we'll be happy to help with an exchange.
Exchange requests must be made within 30 days of delivery and the returned item must meet our return conditions.
If the requested replacement is unavailable, you may choose an alternative solution such as a refund or store credit, where applicable.
Refunds
Once your return arrives, our team will inspect it.
We aim to inspect approved returns within 3–5 business days of receiving them.
If your refund is approved, we will issue it to your original payment method within 7 business days of completing the inspection.
Your bank or payment provider may require additional time to show the refund in your account. This can vary by payment provider.
You will receive an email confirmation once your refund has been processed.
Items We Cannot Accept for Standard Returns
We cannot accept standard returns for jackets that have been:
- On dislike reason
- Washed or cleaned
- Altered or modified
- Damaged after delivery
- Stained or soiled
- Returned without required tags where the tags are necessary to establish the item's condition
- Returned with strong odors such as smoke, perfume or other substances
- Returned outside the applicable return period
Custom & Personalized Jackets
Custom-made, personalized or specially altered jackets are generally not eligible for standard returns or refunds, because they are made specifically for you.
However, if a custom product arrives damaged, defective or materially different from what was agreed, please contact us and we'll review the issue.
Sale Items
We don't want customers to feel that purchasing a discounted jacket means giving up their basic return protection.
Sale and promotional items are eligible for return under the same conditions as regular-price products, unless the product is clearly marked Final Sale / Non-Returnable before purchase.
Any applicable final-sale restriction will be clearly displayed on the product page before you place your order.
Important Note About Leather
Leather is a natural material, and slight differences in grain, texture, color and finish can occur from one jacket to another.
These natural variations are not normally considered defects and are part of what makes genuine leather unique.
However, if you believe your jacket has a genuine manufacturing or material defect, please contact us and we'll be happy to review it.
International Returns
Fan Fits serves customers across the UK, USA, Canada, Australia and other international markets.
Return procedures and shipping costs can vary depending on the country the order was delivered to.
Before sending an international return, please contact: info@fanfitsltd.com
We'll provide the appropriate return instructions for your location.
Customers should keep their return tracking information until their return has been confirmed and processed.
Your Consumer Rights
This policy does not affect any mandatory consumer rights or legal protections that apply in your country or region.
Where applicable, statutory rights relating to faulty, defective or incorrectly supplied goods remain unaffected by this policy.
Questions About Your Return?
We're here to help.
Email: info@fanfitsltd.com
When contacting us, please include your order number so our team can assist you as quickly as possible.